Leider mussten wir feststellen, dass dem Gast Regeln vorgegeben wurden, an die sich das Personal selbst nicht gehalten hat. (z.B. das Betreten des Poolbereichs mit Strassenschuhen)
Absolutely Horrendous!!!!!!! PLEASE READ THIS BEFORE BOOKING!! Not Luxury, not 5 star! Below is the letter I wrote to the customer services. We have been 'fobbed off' and still awaiting a reply. If this changes, I will update the review. I am writing to express my extreme dissatisfaction with the quality of service and facilities at your campsite and to request a full refund for the duration of our stay. While I appreciate the gesture of a refund for two days, I believe the magnitude of the problems we encountered warrants a complete reimbursement. First and foremost, upon our arrival at the campsite, we discovered that the premium rate pitch we had paid for did not have any electric supply. This inconvenience was further aggravated by the delay of two hours before any staff members arrived to address the issue. The temporary solution provided, an extension lead from another outlet, was far from satisfactory as it left our power lead dangerously running across the middle of our pitch, posing a safety hazard. Furthermore, we were appalled by the state of our assigned pitch. It was littered with residual food, leaves, and twigs, indicating a lack of cleanliness and maintenance. Despite our repeated requests at the reception, which escalated to requesting a brush to clean the pitch ourselves, no action was taken. The dismissive response we received from the staff, stating that they would address it "sometime" because they were busy, was unacceptable. Eventually, we had to borrow a brush from a neighboring camper and clean the pitch ourselves, which is not the level of service we expect from a supposedly "luxury campsite." Even after 18 hours, no one from your staff bothered to rectify the situation. Another concerning issue we encountered during our stay was the presence of rats throughout your campsite. These rodents were not only numerous but also significantly larger than usual. I have taken videos and photos documenting these sightings, which I would be happy to provide as evidence upon request. The presence of rats poses a serious health and safety risk to your guests and is entirely unacceptable for a campsite of your caliber. Moreover, I must express my disappointment in the lack of dairy-free options available at your onsite restaurants. Both of my children suffer from medical dairy intolerance, and it is essential for us to have suitable alternatives. However, despite the half-board option we had chosen, there were no provisions made for dairy-free meals, including basic alternatives such as oat milk or soy milk. This oversight rendered the half-board option useless for us and further compounded our dissatisfaction. Finally, I regret to inform you that the conduct and attitude of your staff were consistently rude and unhelpful throughout our stay. Their "not my problem" attitude and disregard for providing satisfactory customer service were shocking. As seasoned travelers who have visited numerous establishments around the world, we can confidently state that the level of customer service we received at your campsite was the worst we have encountered to date. Such behavior is entirely unacceptable, particularly in a facility that markets itself as a luxury destination. Considering the multitude of issues we faced during our stay, I believe it is only fair to request a full refund for the entire duration of our reservation. The inconvenience caused by the lack of electric supply, the unsanitary conditions of our pitch, the presence of rats, the absence of dairy-free options, and the consistently rude and unhelpful attitude of your staff have significantly marred our experience and left us deeply dissatisfied. I kindly request that you process the full refund promptly and provide confirmation of the reimbursement. Furthermore, I hope you take these concerns seriously and undertake the necessary measures to improve your facilities, cleanliness, and staff training to ensure a more enjoyable and satisfactory experience for future guests. I look forward to your prompt response and resolution to this matter.
Very disappointed, will not be back to sequoia parc. Constant construction equipment racing around the campsite. Staff obnoxiously rude. No consideration or facilitation for my kids on the autistic spectrum - restaurant staff essential told me to leave when I asked for a kids meal for my 13 year old autistic daughter. I had to sit outside and get her a takeaway pizza, and left the remains of my family in the restaurant. The takeaway staff were unbelievably rude, refuse to provide milk for coffee, and generally spoke with customers with resentment.
Ohne die lästigen Stechmücken am Abend und in der Nacht hätte ich die 10 vergeben! Fliegengitter an den Fenstern wären ein Vorschlag, damit man nachts die Fenster offen lassen kann.
No me parece un camping de 5 estrellas, solo recomendaría los alojamientos premium y lejos de escenario. Los otros alojamientos no son aceptables ni por limpieza ni por calidad.
Good facilities in parks , pool etc however pitches are over grown , with some having little to no grass . Staff friendly and helpful . Pitch was disappointing for a 4/5 star site
En esta última ocasión, los exteriores del bungalow estaban algo sucios. A pesar de todo, nada grave. Estuvimos muy a gusto y no es la primera vez. Volveremos
Cabins crowded together, and roads not maintained properly. Snack bar staff made three efforts to cook/heat croque monsieurs, and they were still cold/icy in the middle. Money refunded.
Me habeis cobrado la fianza y vosotros decis que no. Os he mandado los movimientos de la cuenta y hay aparece claramente que esta cobrado y no me la quereis devolver.
AUTHENTICATED REVIEW