Healthcare & Optics Healthcare & Optics

Custplace: Your one-stop shop for managing your online reputation and customer reviews!

Use our one-of-a-kind platform, certified NF ISO, to collect, centralize, analyze, respond to, and share customer reviews in the healthcare and optics industries.

Healthcare & Optics

Are you an optician, pharmacist, work in healthcare, or run an optical or optometry store?

Collect customer reviews seamlessly, with integration to your CRM and a tailored experience for your brand. Send email invitations via API, collect reviews on-site, use a dedicated display, and benefit from an intelligent reminder system.

Centralize your customer reviews in one place, on an easy-to-use platform. Manage, respond to, and moderate reviews from Google, Facebook, Yellow Pages, TripAdvisor, and more—including both solicited and spontaneous reviews.

Leverage this powerful tool to boost your customer reviews online and in-store. Our exclusive solutions and partnerships let you showcase reviews to your different audiences.

Track customer satisfaction in real time, 24/7. Our feedback management solution and detailed reports make it easy to analyze customer feedback and define action plans.

Are you an optician, pharmacist, work in healthcare, or run an optical or optometry store?

Connect with your customers

Easily and quickly collect authentic customer reviews that fit seamlessly into your customer journey. With Custplace, you can choose the best time to ask for reviews using your own collection channels, such as email, on-site, or a dedicated interface.

Connect with your customers

Aggregate public reviews

Centralize all your customer reviews with our unique, simple, and intuitive interface. Easily manage, respond to, and moderate reviews from Google, Facebook, Yellow Pages, TripAdvisor, and your solicited and spontaneous reviews!

Aggregate public reviews

Improve your online reputation

Our goal is to make you more visible on the Internet, improve your online reputation and help you gain customers. We have developed tailored solutions to achieve these goals.

Improve your online reputation

Engage your clients

Create engaging and personalized surveys to understand your customers better. Track their feedback over time and see how their needs and expectations change.
Use Custplace to export survey data, create reports and dashboards, and share insights with your team. Get actionable insights that will help you improve your customer experience and boost your business.

Engage your clients

Custplace is the perfect solution for businesses in the Healthcare and Optical industries.

Increase your customer satisfaction

Increase your customer satisfaction

Collecting omnichannel feedback for your brand, stores, and products can help you improve your ratings and implement action plans to enhance the customer experience.

Improve your SEO ranking

Improve your SEO ranking

In natural search engine optimization (SEO), the top results pages are dominated by brand websites, store websites, partner websites, and Custplace review pages.

Drive more foot traffic to your store

Drive more foot traffic to your store

Customer reviews are crucial for local search. They can improve your brand's store rankings in "discovery" searches, like generic searches for "optician." These reviews can also significantly increase in-store traffic, and their impact can be measured concretely.

Lower your cost per click (CPC)

Lower your cost per click (CPC)

By including seller ratings (stars) in your Google Ads campaigns, you can lower your cost per click (CPC) while increasing your click-through rate (CTR). This showcases customer satisfaction directly within your ad campaigns.

Témoignage Optical Center

Since the beginning of our partnership with Custplace, our brand awareness has consistently expanded and continues to grow. The platform is intuitive, the team is responsive, and the interface allows us to easily manage customer reviews for each of our outlets. The solution is very advanced and supports our drive-to-store strategy.

Kevin Azeraf, Communication & Digital Marketing

Optical Center

Check the case study Découvrez le cas client Optical Center

Choose Custplace to manage your customer reviews