Bank & Insurance Collect, analyze, respond to, and share valuable customer feedback within the banking and insurance sector, all through our certified platform.
Our customer review platform, Custplace, is tailored for professionals in the banking and insurance sectors. Whether you're a broker, insurer, or financial expert, we offer personalized support for collecting, moderating, broadcasting, and evaluating customer reviews. You can rely on our expertise to boost your online reputation and attract new clients
Upgrade your offers and satisfy your customers with the Cusplace tools for relevant data collection and informed decision-making. Create customized and engaging surveys using our flexible and user-friendly editor. Use the participants' responses to gain valuable insights about your company, product, or service.
Measure the performance of your KPIs in the banking and insurance sector and use indicators to manage your business and identify areas for improvement. With our platform, you gain visibility, attract new potential clients, and strengthen your brand.
Collecting reliable customer reviews on a single interface is now quicker and easier thanks to Custplace. Employees can use the communication channels that best suit them. Whether through emails, in-situ, or via API integration, we provide you with a comprehensive solution to seamlessly gather feedback from your customers.
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Through an intelligent requesting strategy, the platform encourages the silent majority of satisfied customers to share their experiences. The platform can also identify the right moment to collect this feedback, ensuring relevant and constructive responses. Custplace streamlines the process for customers by integrating satisfaction surveys with review collection. This way, customers are more inclined to participate and provide in-depth insights, helping agencies continuously improve.
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Custplace, with its public brand page, provides a unique solution to channel spontaneous customer reviews directly to a dedicated page, avoiding the need for prominent consumer forums... By having a strong presence on search engines, you can highlight your customers' positive feedback and boost your agency's reputation. Visibility and credibility act as magnets, attracting potential customers to your brand.
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Create satisfaction surveys using our intuitive interface. You can independently design customized questionnaires tailored to your specific needs. Whether it's rating scales, NPS, CSAT, and CES measures, item rankings, checkboxes, or open-ended questions, our review collection solution guides you through the process. Additionally, you can implement conditional questions based on previous responses for a personalized experience. If you need assistance, our project teams are here to support you at every step, from brainstorming to survey optimization.
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Custplace stands out as the only NF-certified solution for customer and employee review management. Thanks to the NF "Review Management" standard, we demonstrate our commitment to respect and transparency throughout the process of collecting, moderating, and sharing customer reviews. This certification confirms our dedication to ensuring authentic and reliable feedback for consumers. Our trusted platform allows you to strengthen your reputation by highlighting genuine and credible customer reviews
Monitor customer satisfaction in real-time and continuously. Our feedback management solution and its detailed reports make it easy for you to analyze customer feedback and define your action plans. Our system allows you to request new ratings to monitor progress. Private and/or public responses ensure transparent communication with your customers, thereby consolidating their trust in your brand. With Custplace, effectively master your customer review management for a positive and enriching experience for all.
Simplify the management of your customer reviews by pooling all feedback from different sources on a single platform. Custplace provides a convenient and efficient Inbox that identifies the source of each review, allowing you to maintain a clear and organized overview. Our email alerting system, which notifies you immediately whenever a new review is published, keeps you informed and up to date
Custplace offers you a significant 20-point improvement in NPS and allows you to maintain a clear view of your performance. Our ergonomic interface allows you to track all key indicators in detail for each agency, region, and source. You can also monitor the evolution, volume, rating, response rate, and distribution between human and automated responses, all in real-time.
Pascaline Mangin, Press Relations Officer and Social Media Manager
Carac
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