Housing & Renovation Collect, centralize, analyze, respond to, and share customer feedback in the home improvement and renovation sector with a single NF ISO-certified platform.
Our customer review platform, Custplace, is tailored to meet the needs of professionals in the construction, renovation, and housing industry. Whether you're a real estate agency, broker, builder, or kitchen designer, we offer personalized support for collecting, moderating, sharing, and analyzing customer reviews.
Create engaging and customized surveys using our flexible and user-friendly editor. Use the participants' responses to gain valuable insights on your company, product, or service.
Measure the performance of your KPIs in the housing and renovation sector and use indicators to manage your business and identify areas for improvement.
Our solutions for real estate professionals are built to help you increase your local presence on Google and enhance your digital reputation.
Custplace assists you in the collection of authentic customer reviews through communication channels adapted for your customers. Whether it's through emails, in-situ, or via API integration, we provide you with a comprehensive solution to gather customer feedback efficiently and effectively.
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Our solution provides you with a comprehensive overview of all your customer reviews on various online platforms, as well as those collected directly through our brand page. With Custplace, everything is organized in one place!
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Enhance your online presence in the home and renovation sector by using our smart tools. By displaying customer reviews on various platforms, you increase your visibility and bolster your credibility in the eyes of potential customers who seek authenticated reviews before making a choice.
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Place your customers at the core of your strategy and build a lasting relationship by offering them the opportunity to share their feedback through surveys. With Custplace, you can easily create customized satisfaction surveys to gather customer reviews. Generate detailed reports with just a few clicks to read survey results clearly and accurately.
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Collect customer reviews across various communication channels tailored to the housing and renovation sector. This will give you a comprehensive overview of their feedback, allowing you to enhance your overall rating and implement targeted actions to boost your online reputation.
Boost your visibility on search engines by showcasing reviews on each store page and incorporating reviews collected by Custplace into the main ratings on Google My Business listings for each store.
Control your reviews on Custplace and set up notification systems and communication channels tailored to your needs. Benefit from integration with Google Business Profile, Pages Jaunes, Salesforce, or webhooks to receive your reviews wherever you want.
Automate the moderation of reviews that do not comply with the conditions of the AFNOR NF "Review Management" standard. Set up a thank you response system to positive reviews to ensure customer satisfaction. Use the dashboards and statistical tools of the "customer voice" CX platform to continuously optimize your satisfaction survey process. The generated reports help improve services and products through respective reviews.
François Banse, Digital Director
KparK
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