Housing & Renovation Housing & Renovation

Custplace: Your Partner in Building a Strong Online Reputation

Collect, centralize, analyze, respond to, and share customer feedback in the home improvement and renovation sector with a single NF ISO-certified platform.

Housing & Renovation

Do you work in the kitchen design, furniture, or real estate industries?

Our customer review platform, Custplace, is tailored to meet the needs of professionals in the construction, renovation, and housing industry. Whether you're a real estate agency, broker, builder, or kitchen designer, we offer personalized support for collecting, moderating, sharing, and analyzing customer reviews.

Create engaging and customized surveys using our flexible and user-friendly editor. Use the participants' responses to gain valuable insights on your company, product, or service.

Measure the performance of your KPIs in the housing and renovation sector and use indicators to manage your business and identify areas for improvement.

Our solutions for real estate professionals are built to help you increase your local presence on Google and enhance your digital reputation.

Do you work in the kitchen design, furniture, or real estate industries?

Collect customer reviews regularly

Custplace assists you in the collection of authentic customer reviews through communication channels adapted for your customers. Whether it's through emails, in-situ, or via API integration, we provide you with a comprehensive solution to gather customer feedback efficiently and effectively.

Collect customer reviews regularly

Boost your online reputation

Our solution provides you with a comprehensive overview of all your customer reviews on various online platforms, as well as those collected directly through our brand page. With Custplace, everything is organized in one place!

Boost your online reputation

Increase your local search ranking on Google.

Enhance your online presence in the home and renovation sector by using our smart tools. By displaying customer reviews on various platforms, you increase your visibility and bolster your credibility in the eyes of potential customers who seek authenticated reviews before making a choice.

Increase your local search ranking on Google.

Your opinion counts!

Place your customers at the core of your strategy and build a lasting relationship by offering them the opportunity to share their feedback through surveys. With Custplace, you can easily create customized satisfaction surveys to gather customer reviews. Generate detailed reports with just a few clicks to read survey results clearly and accurately.

Your opinion counts!

Custplace is specially designed to meet the needs of the housing and renovation industry.

Master your Google rating

Master your Google rating

Collect customer reviews across various communication channels tailored to the housing and renovation sector. This will give you a comprehensive overview of their feedback, allowing you to enhance your overall rating and implement targeted actions to boost your online reputation.

Improve your search engine ranking

Improve your search engine ranking

Boost your visibility on search engines by showcasing reviews on each store page and incorporating reviews collected by Custplace into the main ratings on Google My Business listings for each store.

Monitor your reviews on Custplace

Monitor your reviews on Custplace

Control your reviews on Custplace and set up notification systems and communication channels tailored to your needs. Benefit from integration with Google Business Profile, Pages Jaunes, Salesforce, or webhooks to receive your reviews wherever you want.

Enhance the customer experience

Enhance the customer experience

Automate the moderation of reviews that do not comply with the conditions of the AFNOR NF "Review Management" standard. Set up a thank you response system to positive reviews to ensure customer satisfaction. Use the dashboards and statistical tools of the "customer voice" CX platform to continuously optimize your satisfaction survey process. The generated reports help improve services and products through respective reviews.

Témoignage KparK

Being the number 1 in woodwork is not something that happens overnight. It is first and foremost thanks to the satisfaction of our customers. However, we needed to show this satisfaction to strengthen our positioning, reassure our prospects, and value the work of our employees on a daily basis. Custplace allows us to keep this promise very easily and efficiently!

François Banse, Digital Director

KparK

Check the case study Découvrez le cas client KparK

Choose Custplace to manage your customer reviews