I am incredibly grateful to the team at Optical Center ...
I am incredibly grateful to the team at Optical Center for their outstanding service and genuine care for my well-being.
I had been wearing glasses with the same lens power for over a decade, even though my eyes have a slight prescription difference (+1.5 / +1.25). When I ordered new glasses with the correct, different powers, I experienced significant discomfort and was unable to adapt to them.
Instead of simply turning me away, the team went above and beyond. They listened patiently to my concerns, conducted a thorough optometric test, and I even had a consultation with their ophthalmologist to discuss the issue in detail. Understanding my unique situation and long-term adaptation, they made the decision to remake both pairs of my glasses with identical lenses, free of charge.
This was not a simple exchange; it was a demonstration of true customer care. They prioritized my comfort and health over strict policy, showing flexibility and a deep understanding that every patient's needs are individual.
Thank you so much to the entire team for your professionalism, empathy, and for providing a solution that truly works for me. I highly recommend Optical Center to anyone looking for a practice that truly cares about its customers.
Tanya S.
