I am incredibly grateful to the team at Optical Center for their outstanding service and genuine care for my well-being.
I had been wearing glasses with the same lens power for over a decade, even though my eyes have a slight prescription difference (+1.5 / +1.25). When I ordered new glasses with the correct, different powers, I experienced significant discomfort and was unable to adapt to them.
Instead of simply turning me away, the team went above and beyond. They listened patiently to my concerns, conducted a thorough optometric test, and I even had a consultation with their ophthalmologist to discuss the issue in detail. Understanding my unique situation and long-term adaptation, they made the decision to remake both pairs of my glasses with identical lenses, free of charge.
This was not a simple exchange; it was a demonstration of true customer care. They prioritized my comfort and health over strict policy, showing flexibility and a deep understanding that every patient's needs are individual.
Thank you so much to the entire team for your professionalism, empathy, and for providing a solution that truly works for me. I highly recommend Optical Center to anyone looking for a practice that truly cares about its customers.
Tanya S.
Date d'expérience le 17/09/2025
All the staff were highly knowledgeable and friendly. They have a very wide selection of frames at good prices. Jo was great at helping me choose. I highly recommend this place!
By Murray D Butler
10 months ago
Date d'expérience le 11/11/2024
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Optical Center LONDON - GREENWICH
It was an absolute delight getting my eye test and glasses at the Greenwich branch. The staff were exceptionally good and cost was great
Experience approved on 25/07/2024
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Optical Center LONDON - GREENWICH
Very helpful staff! Staff member, Winnie, fixed my glasses for free, and overall seems like a nice place and friendly!
Experience approved on 10/07/2024
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Optical Center LONDON - GREENWICH
Really great customer service, everyone was so friendly and I love my new glasses
Experience approved on 06/07/2024
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Optical Center LONDON - GREENWICH
Jo was lovely and welcoming really helpful!
Experience approved on 21/06/2024
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Optical Center LONDON - GREENWICH
Popped in to store today to see if I could get a replacement missing pin for my glasses. Was met with a helpful assistant Jo who popped a new pin in with no bother. Super friendly and very helpful
Experience approved on 09/06/2024
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Optical Center LONDON - GREENWICH
Amazing service
Experience approved on 07/04/2024
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Optical Center LONDON - GREENWICH
Great experience. The shop has a good selection and the lady that was helping me was very patient and knowledgable. Got 2 pair of glasses and one sunglasses. It was ready to collect within a few days and again came back for collection being greeting by a very friendly and helpful team!
Experience approved on 19/03/2024
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Optical Center LONDON - GREENWICH
Eye test and selection of new glasses was excellent from start to finish. Service was very good, friendly team. Highly recommend their services.
Experience approved on 16/03/2024
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Optical Center LONDON - GREENWICH
Eye test and selection of new glasses was excellent from start to finish. Service was very good, friendly team. Highly recommend their services.
Experience approved on 16/03/2024
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Optical Center LONDON - GREENWICH
Brilliant service and excellent frame choice. The staff was very professional
By Mihăilă Doinita
1 year ago
Experience approved on 29/02/2024
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Optical Center LONDON - GREENWICH
Thank you to beata and ozge for helping me find my first pair of glasses. They were both very sweet and willing to help.
Experience approved on 05/03/2024
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Optical Center LONDON - GREENWICH
Very careful check
Experience approved on 20/02/2024
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Optical Center LONDON - GREENWICH
Nice blonde lady was super helpful and assisted me with a quick fix up. Super grateful. Looking forward to becoming one of your client.
Experience approved on 17/02/2024
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Optical Center LONDON - GREENWICH
the process was easy and comfortable
Experience approved on 19/01/2024
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Optical Center LONDON - GREENWICH
Have been needing an eye test for a while and luckily walked in was seated immediately and the ladies who helped me were great! Managed to get an eye test on walk in and it was a very lovely, engaging and pleasant experience. Definitely recommend as the pricing of the goods and services are definitely value for money!
Experience approved on 06/01/2024
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Optical Center LONDON - GREENWICH
I needed lenses changes from one frame to another. 10 minutes later I was wearing my preferred glasses. And it cost nothing
Experience approved on 03/01/2024
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Optical Center LONDON - GREENWICH
Quick service. Did everything we needed. Will be back!
Experience approved on 02/01/2024
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Optical Center LONDON - GREENWICH
Every member of staff here and optical centre has always been fantastic! Highly recommend this place for you glasses and lenses needs!
Experience approved on 23/12/2023