We checked in when to the van and went straight back up to reception and told them we weren?t happy

We checked in when to the van and went straight back up to reception and told them we weren?t happy with the van it was very dark on top of one another and there was a smell they offered us another van foe ?45.00 extra we went to have a look it was a little better but not much so we decided not to stay and left the site we contacted camping SANDAYA by email and were told in a nice way there was nothing they could do as we were offered another van I had to send another email to get a refund for Wi-Fi and taxes I paid and didn?t use which they then said they would refund on this holiday we had 3 nights booked on a different SANDAYA site which we stayed on with no problem and stayed on others over the years but would not book with them again as the way we were treated by customer service

Experience approved on 29/06/2023