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On arrival after paying and reserving our accommodation found it had been given to another client wh
On arrival after paying and reserving our accommodation found it had been given to another client who I later found had complained due to its proximity to the children's play park and splash park. This was confirmed after asking the guest who occupied our reserved cabin ab the staff gave it a client who had not reserved. I had also phoned in advance to tell them that I would be checking in at 17,30 because had to put our family dog to rest and would be late. I contacted the Director and was told "this is the way it is". I then contacted customer service to complain and got no help. Eventually after several days i got a response and quoted they would refund the reservation fee. This has still not been paid or compensation for a ruined holiday.
