Create custom and engaging surveys
Our modules allow you to give your customers a voice by creating sequences according to their journeys and at the best time.
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Set up your satisfaction survey in a few clicks
Our customer satisfaction survey creation tool, designed by and for marketers, is specially developed to support you at every step of the process.
The tool assists you in choosing the questions to ask, it also allows you to customize your surveys according to your specific needs, and offers different survey formats, such as rating scales, open-ended questions and the Net Promoter Score (NPS) to optimize response rates.
With Custplace, you can create relevant and engaging surveys, guaranteeing effective feedback from your customers.
Take advantage of this solution to collect valuable information about your customers’ experience, understand their needs and expectations, and improve the quality of your products or services. This tool is an essential resource for strengthening your customer satisfaction strategy.
Dedicated support
A successful feedback management system is one that integrates the best surveys, ensuring email deliverability, adopting a mobile-first design, and conducting A/B tests to maximize efficiency.
In addition, it comes with expert advice and continuous monitoring by our teams to further optimize the system. This global approach ensures that your surveys are relevant, accessible to all users, and that they evolve according to feedback in order to remain effective.
By collaborating with our expert teams, you can refine your feedback management strategy to obtain great results and offer a high-quality customer experience.
NPS: Turn critics into promoters
Our dedicated module allows you to calculate and track your Net Promoter Score (NPS) efficiently. You can analyze this key indicator to assess your customer satisfaction.
In addition, you can compare your NPS with that of your industry, using real-time data. This comparison gives you crucial information about your positioning compared to the competition, and allows you to identify the areas where you can improve.
By using our NPS module, you strengthen your understanding of customer satisfaction and benefit from strategic information to make real-time decisions.
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