Reply to all your reviews, even without resources!

Stop juggling between platforms and discover the easiest way to reply to reviews: alert the right people, automate responses, and keep track of everything.

Place your trust in us, we’ll organize everything for you

• Our inbox provides you with quick and easy access to all the essential information you need. You can easily view the status of customer reviews, their source, the associated labels, and the complete history of interactions, thanks to our CRM integrations. This feature allows you to efficiently manage customer complaints and reviews, ensuring a quick and appropriate response.
• Thanks to the focalized and organized view of your data, you save time and gain efficiency in processing reviews, which can help improve customer satisfaction and strengthen your company’s online reputation. Don’t underestimate the importance of having a well-designed inbox for streamlining customer review management.

Respond in real-time

• After analyzing the most frequently discussed topics, our powerful natural language processing tools take over to provide relevant responses, while respecting your communication style. This intuitive automation allows you to save time and resources while ensuring that interactions with your customers remain consistent and aligned with your brand identity.
• By allowing our tools to handle these recurring tasks, you can focus on other aspects of your business, while providing superior and personalized customer service. Take advantage of this automation to optimize the efficiency of your response management to your customers’ needs.

Gain efficiency, assign the right topic to the right team

Use our system to create assignment rules based on the content and automatically alert the appropriate employee based on the topic being handled. You can customize these rules to ensure that each request is routed to the most qualified member of your team. You have the ability to add users with different access levels, which makes it easy for your team to collaborate. This feature allows you to simplify and optimize the process of managing requests and customer interactions. With these assignment rules and the ability to collaborate effectively, you can provide more responsive and efficient customer service, while maintaining a high level of customer satisfaction.

Take advantage of these features to improve your team’s productivity and the quality of your customer service.