Analyze customer reviews without any bias
Our reports and dashboards are suitable for both management and local teams. Easily analyze feedback, identify areas for improvement, and create customized action plans. Our reports and dashboards provide you with the insights you need to make informed decisions about your business.
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Monitor your online reputation closely
Our real-time analysis tool allows you to track the impact of your marketing strategy and the actions you have implemented.
Thanks to this functionality, you can quickly anticipate any changes, identify what is working and what needs to be adjusted. You have the possibility to compare the online reputation of your stores by platform and by region, which gives you a complete overview of your online performance. You can also extract valuable insights that you can then present to your management.
This data helps you make informed decisions and adjust your marketing strategy in real time, in order to maximize the impact of your actions and improve your stores’ online reputation.
Intelligent analysis tools
Thanks to our advanced natural language analysis tools, you can analyze customer feedback and significantly increase your response time.
You have the ability to score the feelings expressed in the reviews, which allows you to better understand how your customers perceive you. In addition, you can identify and extract the major trends that emerge from customer feedback.
This fine analysis gives you an in-depth overview of your customer satisfaction and what concerns them. Using these tools allows you to quickly react to comments, anticipate potential problems and take steps to improve the quality of your products or services.
Track your results in real time
No matter your industry or your specific goals, our custom reports are designed to help you track your results. You can create custom labels, classify customer reviews by topic or source, and configure your reports to meet your specific needs.
With these custom reports, you can closely monitor the appreciation of your brand and the services and/or products you offer. This approach allows you to have relevant information to get a clear idea of your performance.
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