They trust us!

Outil au rendez-vous de nos attentes. Nous avons basculé sur Custplace afin de booster la collecte de nos avis Google et pour redynamiser la collecte d’avis en général. Nous sommes satisfaits du résultat. Les avis Google sont en très forte progression. Nous avons déployé plusieurs leviers marketing au sein de la plateforme comme les avis automatique, la collecte in-situ … Il nous reste encore des fonctionnalités à découvrir et à utiliser mais pour ce premier exercice avec Custplace, tous les voyants sont au vert.

Nous avons décidé de rejoindre Custplace pour recueillir l’avis de nos clients. Historiquement, Essentiel & Domicile est positionné sur une approche pretium des services à la personne. Le choix de l’outil de traitement des avis n’est donc pas pris à la légère. Custplace était pour nous un choix pertinent qui nous offre la possibilité d’augmenter notre nombre d’avis, à la fois sur sa plateforme et sur les fiches Google. Notre moyenne est de 4,6/5 et grâce à Custplace, Côté gestion, l’outil est intuitif et nous permet de contrôler nos campagnes et les différents retours clients de manière autonome.

Je suis ravie d’être accompagnée par Custplace dans la gestion de nos sites d’avis. L’équipe nous propose une solution personnalisée, parfaitement adaptée à nos besoins. Notre chef de projet est toujours disponible et à l’écoute, faisant de Custplace un véritable partenaire dans la gestion de nos avis clients.

After testing an initial solution on the market, we decided to work with Custplace. We received excellent support right from the start. The Custplace solution is comprehensive and ergonomic. And if a feature was missing, they listened and quickly proposed a solution. In the end, that’s what convinced us most: their ability to listen and their flexibility!

Since we started partnering with Custplace, our brand awareness has continued to grow and expand. The platform is intuitive, the team is responsive, and the interface allows us to easily manage customer reviews for each point of sale. The solution is very comprehensive and supports our drive-to-store strategy.

Being the number 1 in woodwork is not something that happens overnight. It is first and foremost thanks to the satisfaction of our customers. However, we needed to show this satisfaction to strengthen our positioning, reassure our prospects, and value the work of our employees on a daily basis. Custplace allows us to keep this promise very easily and efficiently!

The Custplace platform is a new way for us to analyze our consumers’ opinions of our products and recipes on the site, and to understand them better; it’s a real asset for constantly optimizing our brand strategy. The platform is easy to use and saves time in analyzing and processing reviews. We’ve had excellent contact with the teams involved in setting up this reviews and ratings project for our brand HERTA. I recommend them for their professionalism and support throughout the project.

This project has been a key factor in improving our online reputation. The reviews reflect the satisfaction of our members, which builds trust with potential customers and pride among our employees.

With Custplace, we have been able to centralize all customer reviews for our brands. The monitoring that we carried out digitally is no longer necessary today. The efficiency of Custplace’s solutions and SEO ranking allows us to interact with them easily and quickly.

Collecting reviews through Custplace has become essential for giving our customers a voice and, above all, for making their satisfaction heard. It’s a great tool for increasing the local visibility of our points of sale on Google and a significant sales aid.

Custplace provided us with a highly effective solution for collecting customer reviews. All these reviews are automatically distributed across multiple platforms, saving us time and boosting our efficiency!

We had a lot of difficulty using a leading solution for 2 years. We switched to Custplace, which has many advantages: ease of use for operational staff, user-friendly reporting and statistics system, natural language understanding solution for automatic responses and relevance of the analysis. The support is of high quality, the follow-up is regular and our needs are taken into account to prioritize developments. And as a bonus, we saved a lot of money on the cost of the platform!

Customer reviews have become essential in the insurance sector and our Custplace page allows us to manage them perfectly while obtaining an excellent R.O.I!

I’m getting more and more familiar with the tool every day, and it’s really great and very functional!

Customers are reassured, sales are increasing!