Crack the code to your competitors’ customer experience.

Our Competitive Intelligence solution paints a clear and actionable vision of your market position.

Competitive Intelligence : Prenez l’avantage face à vos concurrents

Gain an edge, attract more customers, and increase market share in your sector.

  • Visualize your brand’s position against your competitors on a national scale.
  • Benchmark your store against rivals.
  • Use AI to decipher customer feedback and categorize reviews with customized labels.
  • Distribute your competitors’ reviews according to their rating and volume.
  • Visualize performance trends across your individual stores to detect improvement areas.
Prenez une longueur d'avance et gagnez des parts de marché

Analyze verbatim

Our radar chart offers a clear visual comparison of your performance across key customer metrics – support, engagement, retention, and product adoption. This radar not only facilitates data analysis but also in-depth interpretation of customer feedback, highlighting your strengths and areas for improvement.

Analysez le verbatim

Real-time and continuous monitoring

Our competitive benchmarking tool offers you a detailed overview of the customer experience provided by your competitors, directly available in your catchment area. With real-time updates, track the latest trends and performances.

Suivi en temps réel et en continu

Strategic positioning

Pinpoint your exact position in the market and identify areas for improvement to gain a competitive edge.

Positionnement stratégique

Targeted actions

Use our real-time analysis to refine your services, enhance customer interactions, and boost your Google reviews.

Actions ciblées

Custplace, the all-in-one platform

Review Management: centralise all reviews with AI

Manage all your reviews using a simple and intuitive interface. Inbox AI© technology allows you to automatically group, analyse, moderate and respond to your reviews, regardless of the platform.

Presence Management: boost your local visibility

Automatically distribute and update your point of sale information on search engines, directories, GPS systems, and social networks.

Feedback Management: measure the customer experience

Monitor customer satisfaction in real time and continuously. Consult detailed reports that enable you to analyse feedback and define concrete and measurable action plans.

Brand Management: develop your brand awareness

Engage your customers in a seamless journey and broadcast reviews across multiple channels: on Google listings, Yellow Pages, industry websites and your Google-ranked website. With Custplace review pages, combine local visibility with national visibility.

Boost your local SEO and customer reviews