Our “AI Inbox” regroups all your reviews in a single intuitive interface. Collect, analyze, moderate, and reply to reviews from Google, PagesJaunes, Trustpilot, Indeed, Glassdoor, and any other platform in the world!
Increase the efficiency of your online reputation by centralizing and managing your customer reviews in a single, easy-to-use interface.
When you centralize all your customer reviews on a single platform, the possibilities are vast. You can monitor your online reputation in real-time, analyze customer feedback, and identify your strengths, all in one place. This centralized approach provides a comprehensive view of your performance and how your brand is perceived by customers. It allows you to respond quickly to comments, take steps to enhance the quality of your products and/or services, and strengthen customer satisfaction
This automation helps you maintain a positive online reputation, strengthen relationships with satisfied customers, prevent potential issues, and identify your brand champions. By using our solution, you save time and ensure that each interaction with your customers is handled efficiently and in line with your brand image. Take advantage of this automation to optimize the management of your customer reviews.
Allow your customers to express themselves freely on Custplace whenever they wish, and channel your ‘vocal minority’ to a controlled environment rather than unmanageable sites such as forums, etc.
Every spontaneous review is meticulously vetted to ensure the authenticity of its author. This approach provides a secure space where customers can share their feedback and experiences while ensuring that the reviews are reliable. By redirecting your customers’ expressions to Custplace, you enhance the visibility of your reviews while maintaining quality control.
Increasing visibility is crucial for strengthening your brand’s online presence. Effective review management also helps attract new customers, as they are more likely to trust a business that actively engages with its clientele.
By relying on Custplace, you can manage your various communication channels with customers while maintaining a consistent tone in your responses to reviews. This approach allows you to solidify your brand image by providing a uniform customer experience that aligns with your values and communication.
With Custplace, managing your online reputation becomes effortless. Our solution enables you to easily show attention to customers leaving reviews and customize your responses. This gives you the tools to strengthen customer relationships and maintain regular communication. By using Custplace, you can create positive interactions with your customers, build loyalty, and demonstrate that you value their feedback.
Visualisez votre position et celle de vos concurrents dans le classement national, régional et local. Exploitez l’IA pour interpréter vos points forts et vos points faibles par rapport aux concurrents.
When you consider that 58% of users take into account customer reviews and comments to make decisions before a purchase, the stakes become even higher.
Custplace Manager
