Use our one-of-a-kind platform, certified NF ISO, to collect, centralize, analyze, respond to, and share customer reviews in the healthcare and optics industries.
Easily and quickly collect authentic customer reviews that fit seamlessly into your customer journey. With Custplace, you can choose the best time to ask for reviews using your own collection channels, such as email, on-site, or a dedicated interface.
Centralize all your customer reviews with our unique, simple, and intuitive interface. Easily manage, respond to, and moderate reviews from Google, Facebook, Yellow Pages, TripAdvisor, and your solicited and spontaneous reviews!
Our goal is to make you more visible on the Internet, improve your online reputation and help you gain customers. We have developed tailored solutions to achieve these goals.
Create engaging and personalized surveys to understand your customers better. Track their feedback over time and see how their needs and expectations change.
Use Custplace to export survey data, create reports and dashboards, and share insights with your team. Get actionable insights that will help you improve your customer experience and boost your business.
Collecting omnichannel feedback for your brand, stores, and products can help you improve your ratings and implement action plans to enhance the customer experience.
In natural search engine optimization (SEO), the top results pages are dominated by brand websites, store websites, partner websites, and Custplace review pages.
Customer reviews are crucial for local search. They can improve your brand’s store rankings in “discovery” searches, like generic searches for “optician.” These reviews can also significantly increase in-store traffic, and their impact can be measured concretely.
By including seller ratings (stars) in your Google Ads campaigns, you can lower your cost per click (CPC) while increasing your click-through rate (CTR). This showcases customer satisfaction directly within your ad campaigns.
Kevin Azeraf, Communication & Digital Marketing
Optical Center
Custplace Manager
